It is essential to gather trainee expectations about the training at the beginning of the first session of a training program. This can be done after the trainer has introduced himself or herself, explained the training style and thrown an icebreaker.
Trainee expectations can be gathered using the think and listen technique. Expectations can also be gathered using various other means.
It is important at the end of an expectation gathering activity to write down such trainee expectations on the flip chart in front of everyone. You may ask one of the trainees to do the flip chart writing while the rest of the trainees mention their expectations. Remember to give such a trainee who volunteers to write a chance to write his own expectations about the training as well. If a trainee repeats the same point already mentioned by another trainee a check mark can just be added next to such point on the flip chart. At the end of writing all trainee expectations down on the flip chart the points with the highest number of check marks next to them would be the ones expected most and desired most by the trainees.
The flip chart sheet that has the trainee expectations listed on it can be kept till the final training session and revealed once again at the end of such session in order to check which points in it have actually been covered during the training program and which have not.
Allowing participants to search for and express their expectations and hopes from the training program makes them feel more comfortable that the trainer is fully aware of their actual needs. It also provides the trainer with insight into the desires and hopes of the current group of participants which may lead to him making some adjustments to the training program to suit the current group of trainees.
Furthermore, a trainer may clearly state that one or more of the points expected by trainees are outside the scope of the current training and will not be covered during such a training program while explaining why they are not going to be covered. This helps set trainee expectations right and makes them more accepting when such a point is not covered during the training because they are aware of the reasons for it not being covered.
Gathering trainee expectations is an essential activity that a competent trainer should be carrying out at the beginning of the first training session in a training program in order to provide a great learning experience for all trainees.
When do you think it is not essential to for a trainer or facilitator gather participant expectations?